Shipping policy

Shipping Policy

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

All orders are processed and shipped within 2 business days (excluding weekends and holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Time

Delivery times vary depending on your location. Most orders are delivered within 10 business days after shipment.

Estimated Delivery Times by Region

  • United States: 8 business days 
  • Canada: 8 business days 
  • United Kingdom: 8 business days 
  • Australia: 8 business days 
  • Other International Locations: 10-12 business days 

Please note that these are estimated delivery times and may vary due to factors outside of our control.

Shipping Delays

While we strive to meet all delivery timelines, delays may occur due to:

  • Carrier delays
  • Customs processing (international orders)
  • High order volume or peak seasons
  • Weather or unforeseen circumstances

We appreciate your patience in these situations.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen items. If you believe your package was lost or stolen, please contact the shipping carrier directly or reach out to us via email.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

International Shipping

We ship worldwide. Please note:

  • Delivery times may vary depending on the destination
  • Customers are responsible for any customs fees, duties, or taxes that may apply
  • Delays due to customs are outside of our control

Contact Us

If you have any questions about your order or shipping, please contact our support team at help@koreanskintherapy.com.